Use of health indicators in the hospital management process

Abstract

Objective: To analyze the use of health indicators in the hospital management process. Method: Bibliographic search, such as literature review. Conducted by searching three databases: Latin American and Caribbean Literature; System of Analysis and Recovery of Online Medical Literature and Database in Nursing (BDENF), for articles published in the years 2010 to 2018, in Portuguese. The combined descriptors were used: "management indicators", AND "health care quality indicators" AND "hospital administration". Results: The studies are structured in three axes: 1. Evaluation of health indicators in hospitals; 2. Perception of managers; and 3. Innovation in the analysis of indicators. It was found that errors in filling out hospital records or the absence of information, compromise the veracity of the information. Conclusion: Health indicators play a decisive role in drawing a diagnostic profile of the health situation in the hospital management process.