Satisfação com os serviços dos centros de atenção psicossocial: uma revisão integrativa

Vagner  Marins Barcelos; Enéas  Rangel Teixeira; Pedro  Paulo Corrêa Santana

doi:10.36489/saudecoletiva.2021v11i68p7827-7836

Authors

Vagner Marins Barcelos Enfermeiro, Mestre em Enfermagem pela Escola de Enfermagem Aurora de Afonso Costa (EEAAC) da Universidade Federal Fluminense (UFF), Professor Adjunto do Centro Universitário Anhanguera de Niterói, Rio de Janeiro (RJ), Brasil. https://orcid.org/0000-0002-2826-1996
Enéas Rangel Teixeira Doutorado em Enfermagem, Universidade Federal do Rio de Janeiro (UFRJ). Professor Titular da Universidade Federal Fluminense e da Pós-graduação Stricto Sensu (Mestrado e Doutorado) da EEAC/UFF. https://orcid.org/0000-0002-1721-2056
Pedro Paulo Corrêa Santana Doutorado em Ciências do Cuidado em Saúde pela EEAC/UFF. Professor Adjunto do Centro Universitário Anhanguera de Niterói, Rio de Janeiro, Brasil. https://orcid.org/0000-0002-4470-9746

DOI:

https://doi.org/10.36489/saudecoletiva.2021v11i68p7827-7836

Keywords:

Mental Health, Community Mental Health Services, Health Services Research.

Abstract

Introduction: User satisfaction (patients and family members) is an important predictor of adherence to treatment and use of
health services and is also an important indicator of the quality of health care. Objective: to identify in the scientific literature
the satisfaction of users of Psychosocial Care Centers. Method: Integrative Literature Review with searches in the databases of Latin American Literature in Health Sciences, Medical Literature Analysis and Retrieval System Online and in the database in nursing. Results: 64 articles were obtained from the refinement of searches, whose completion of reading, four studies were selected to compose the review, and, from the thematic analysis, two categories emerged: Evaluation of Services and Weaknesses of Mental Health Services. Conclusion: the assessment of satisfaction with mental health services represents one of the pillars for the continuity and success of therapy and, consequently, it must be actively carried out in the respective services.