Difusão do prontuário eletrônico do cidadão: estudo de caso em Minas Gerais

Abstract

Objective:analyzed the process of dissemination of the Electronic Citizen's Record in the work of professionals from family health teams. Methods: a single holistic case study, with a qualitative approach, in the light of the innovation diffusion theory. Data collected between March and May 2021, in seven family health teams in a municipality in Minas Gerais. We interviewed 31 health professionals and 3 key informants involved with the implementation and use of technology, applied a sociodemographic questionnaire and carried out direct observations of daily work. Data analysis was based on Content Analysis and with the help of the MAXQDA software. we verified that the diffusion of the evaluated innovation presented advantages compared to the technology previously used in the city, also presenting (in)compatibilities and complexities in its diffusion process. and development of the perception of its beneficial use.