Analysis of the demand of patients with Chronic Non-Communicable Diseases in an Emergency Care Unit

Abstract

This study aims to analyze and characterize the demand of patients with chronic non-communicable disease using the UPA, the most common DCNTs were selected among the population according to the Ministry of Health. This is a descriptive study, of a quantitative nature, carried out in a UPA, in the city of Piracicaba, in the months of May and June 2018. In the data collection, a total of 25,748 Outpatient Care Files were analyzed, of this total 582 files were selected that presented a complaint related to an DCNT. There was a predominance of females and the age group between 50 to 54 years old, the risk classification with more frequency was the green color. The main DCNTs presented were low back pain (46.2%; n = 244) and asthma (21.6%; n = 114) and the complaints present at the time of screening were low back pain (54.4%; n = 287) and shortness of breath (20.1%; n = 106), most patients at this UPA are discharged after medication or discharged with a prescription and the study shows that there is a recurrence of users in the unit, which can be from 1 to 5 times in the same month (90.9%; n = 468). It is concluded that there was little quantity of care related to DCNTs, the most common complaints may be related to the climate of the year. However, some forms did not show agreement between their information and the recurrences indicate that the user did not seek primary care, which should be the main gateway to the health system.