Understanding the reasons that lead users to seek Emergency Care Units

Abstract

Objective: to understand the individual and socio-cultural aspects of the therapeutic itinerary of users of the Emergency Care Unit. Method: this is a cross-sectional study, with a qualitative approach, carried out in an Emergency Care Unit. To elucidate the development of fieldwork and data analysis, Grounded Theory was used as a method. Results: it was noted that the motivation established by the patients, to justify their search for emergency services, varied according to the activities offered by the Health Care Network, the rapid resolution of problems, aggravated chronic diseases due to fragmented care and low knowledge in health by users and / or professionals. Conclusion: Social, financial factors, geographical barriers and failures in the operation of the services offered by the Unified Health System end up favoring the genesis of the phenomenon, thus requiring the strengthening of the entire Health Care Network, as well as existing public policies.