Patient safety in the emergency service of Marataí­zes-ES: culture and efficiency and quality results

Abstract

Objective: Investigate patient safety in the emergency department of Marataí­zes-ES and determine if there is variance according to the existing safety culture, the waiting and the results of the efficiency and quality variables. Methodology: A questionnaire designed based on the premises of the ANVISA protocols on patient safety culture was used to investigate the basic premises that involve patient safety such as hand hygiene, patient identification and safety in the prescription, use and administration of medicines. It was applied to 16 nurses and 27 nursing technicians who work at this location. Discussion: The main finding was that the team, despite the knowledge about their duties and performance within the emergency department regarding patient safety, may still have their actions reformulated to improve the efficiency and quality framework. Conclusion: There is a concern of the management / coordination of the UPA in relation to maintaining a culture of safety and quality, especially in relation to the waiting time of the patient, using the risk classification and a well-structured technical team to prioritize Urgent and Emergency care.