Reflection on Burnout syndrome in community health agents and its coping strategies

Abstract

Objective: to describe the stressors present in the work process of Community Health Agents, in the light of scientific literature. Method: this is a described and analytical study with a qualitative approach carried out by an integrative literature review, to ascertain the proposed theme, answering the guiding question: What are the factors that the scientific literature highlights as triggers of stress in Community Agents of Cheers? With searches for evidence, between 2008 and 2018, in the LILACS, BDENF and BIREME databases, as well as in the VHL and SciELO, with the descriptors: Professional Exhaustion and Occupational Health and Community Health Agents, considering the inclusion and exclusion criteria pre-established. The 18 articles submitted to the readings were selected, organized into figures for discussion using an instrument adapted and validated by Ursi 2005. Results: it was found that most studies show that Community Health Agents suffer from Burnout and stress, due to low recognition, lack of problem solving, conflicts and to live in the same community. Conclusion: They evidenced that the training of Community Health Agents, attributions and ways of acting, are points for triggering the Burnout Syndrome, bringing coping strategies such as: guiding Community Health Agents and the team on activities that reduce stress in the environment working.