Satisfaction of chronic patients with clinica! management by telemonitoring
DOI:
https://doi.org/10.36489/saudecoletiva.2021v11i69p8126-8140Keywords:
Health status, Disease management, Telemedicine, Patient satisfaction, Chronic diseaseAbstract
Objective: To identify the dimensions of the satisfaction of chronic patients with clinicai management by telemonitoring. Method: Cross-sectional study, from 2019, with 102 chronic patients of a health plan operator, in the Paraná-PR. Adults were included, independent for daily activities and who participated in this intervention for six to 12 months. Recorded telephone interviews were conducted with a questionnaire. Mann-Whitney U test and Poisson regression were used to analyze the data. Results: Most participants were satisfied with the intervention (97%), would recommend it (92%), would like to keep it (89,2%) and rated it as excellent (93%). Beneficiaries with less education were more satisfied with the professionals' technical knowledge (p = 0,045), their ability to explain (p = 0,004), the importance of clinicai management (p = 0,010) and general satisfaction with it (p = 0,028). There was an association between age, the quality of information given by the professional (p <0,001; PR= 0,505; CI = 0,70-0,66), quality of clinicai management (p <0,001; PR= 0,507; CI = 0,72-0,64) and general satisfaction with it (p <0,001; PR= 0,058; CI = O, 71-0,64). Conclusion: The dimensions of satisfaction identified explained the quality of health care for chronic patients at the time studied. Seen as satisfactory, clinical management by telemonitoring can be an option of assistance
change for greater sustainability of the health plan operator
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